Nail Room, Stockton Heath

2 Reviews
Nail Room
13 London Road
WA4 6SG Stockton Heath
Cheshire England
01925 211713
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updated one month ago


Beauty Salon, Beauty Treatments, Beauty Services, Beauty Centre, Beauty Consultants, Skin Care Treatment, Beauty Shops, Salon Cosmetics, Nail Technicians, Skin Health
Cosmetic Treatments, Facial Aesthetics, Foot Care
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Rude staff, over priced and bad quality

, more than 6 months ago

Before I went to get my over priced nails done at the nail room I first asked around to hear other peoples opinions. I was surprised to hear that a business soley dedicated to nails had such poor reviews, friends, family and Internet reviews informed me that their acrylic nails were poorly executed and broke fairly quickly. Foolishly I ignored these reviews and went on to go and get a set of ridiculously expensive nails done. Two days later one snapped, I then returned to inform the staff and the woman on that front desk was extremely rude about the whole situation. I shall never be returning to this poor establishment.
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Poor quality of service

, more than 6 months ago

I cannot rate this company (but had to give it a star rating due to review demanding one) due to the fact that the receptionist/maybe owner is unfit to be the face of the company. After approaching her to ask if it was normal for a set of sculpted nails to last less than a week (a set of nails that costed £35) she was rude, loud and condescending. In the space of one speech she referred to my 16 year old daughter as 'princess' 'darling' 'sweet heart' and 'petal' whilst ignoring myself. Whilst laughing, smiling and talking to us as we were dim witted, she kept making out it was not a problem and the nails could be fixed at a cost to us; for a free repair we would have had to return within 2 days, when asked why clients weren't advised of this policy as this must regularly happen to their nails she said 'we don't inform any of our clients', making the offer of a free repair a bit of a nonsense as most would not be able to return within the two days. Having trained as a beautician/hairdresser and working in the industry for many years myself, I cannot believe the way she treated a client, who had returned in good faith with a good attitude and was merely asking for help and advice with faulty nails. She has informed us, as the false nails are lifting, infection will most likely occur under the nail bed. Having gone there in good faith and paid our money, we are disgusted and disappointed that she would leave a young girls nails in this state.

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